Privacy Policy

This Privacy Policy explains how Valtara Sales and Distribution Private Limited collects, uses, stores, shares, and protects personal data when customers use our website, online store, or services.

Effective Date: 02.03.2026

1. Company Details

Legal Company Name: Valtara Sales and Distribution Private Limited

Address: 190 C-13, Turner Road, Clement Town, Dehradun, Uttarakhand 248002, India

Email: valtarapvt@gmail.com

Phone: +91 90579 85445

2. Personal Data We Collect

We may collect the following personal data:

Name
Phone number
Email address
Billing address
Shipping address
Order details
Payment status and payment reference
Product preferences
Return and refund information
Customer support communications
IP address
Device information
Browser information
Cookies and website usage data

We do not intentionally collect sensitive personal data unless required for a specific lawful purpose.

3. How We Use Personal Data

We use customer personal data to:

Process and deliver orders
Confirm payments
Provide order updates
Handle returns, refunds, cancellations, and exchanges
Provide customer support
Prevent fraud and misuse
Improve our products, website, and services
Send service-related messages
Send marketing messages where permitted
Comply with legal, tax, accounting, regulatory, and law-enforcement obligations

4. Legal Basis and Consent

Where required under applicable law, we process personal data based on customer consent, contractual necessity, legal obligations, and legitimate business purposes such as fraud prevention, customer service, and order fulfilment.

India’s Digital Personal Data Protection Act, 2023 creates a framework for processing digital personal data and recognises both individuals’ data rights and lawful processing needs.

5. Sharing of Personal Data

We may share personal data with:

Courier and logistics partners
Payment gateways, banks, UPI providers, and payment processors
IT hosting and website service providers
Customer support tools
Analytics providers
Marketing service providers, where permitted
Tax, accounting, legal, and compliance advisers
Regulators, courts, police, or government authorities where required by law

We do not sell customer personal data.

6. Payment Data

We do not store full card numbers, UPI PINs, net banking passwords, or similar sensitive payment credentials.

Payments are processed by authorised third-party payment service providers. Customers should review the payment provider’s own terms and privacy practices where applicable.

7. Cookies

Our website may use cookies and similar technologies to:

Operate the website
Remember customer preferences
Analyse website performance
Improve user experience
Support marketing and advertising, where permitted
Prevent fraud and abuse

Customers may manage cookies through browser settings.

8. Data Retention

We keep personal data only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Order fulfilment
Return and refund handling
Customer support
Accounting and tax records
Legal compliance
Fraud prevention
Dispute resolution

Order, invoice, tax, and accounting records may be retained for longer periods as required under applicable Indian law.

9. Data Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no online system is completely secure. Customers should keep their account, email, phone, and payment details safe.

10. Customer Rights

Depending on applicable law, customers may have the right to:

Access their personal data
Correct inaccurate or incomplete data
Request deletion of personal data
Withdraw consent where processing is based on consent
Raise a complaint or grievance
Contact us regarding use of their personal data

To exercise these rights, contact us at valtarapvt@gmail.com .

11. Marketing Communication

We may send promotional messages, offers, or updates where permitted by law.

Customers may opt out of marketing communication by following the unsubscribe option, replying with an opt-out request, or contacting us at valtarapvt@gmail.com .

12. Children’s Data

Our products are intended for general consumers but purchases should be made by adults or with proper parental/guardian involvement where required.

We do not knowingly collect personal data from children without appropriate consent.

13. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, or social media platforms. We are not responsible for the privacy practices of third-party websites.