Refund Policy

Refund and Return Policy

This Refund Policy applies to purchases made from Valtara Sales and Distribution Private Limited through our website, online store, or other official sales channels.

Effective Date: 02.03.2026

Company Details

Legal Company Name: Valtara Sales and Distribution Private Limited

Address: 190 C-13, Turner Road, Clement Town, Dehradun, Uttarakhand 248002, India

Email: valtarapvt@gmail.com

Phone: +91 90579 85445

1. Products Covered

We sell men’s clothing, including shirts, T-shirts, jeans, and related apparel products.

2. Eligibility for Refund

A refund may be approved if:

The product delivered is damaged or defective.
The wrong item, size, colour, or design was delivered.
The product is missing from the package.
The order was prepaid but not delivered.
The order was cancelled before dispatch and payment had already been collected.
We are unable to fulfil the order after payment confirmation.

3. Return Condition

To qualify for a refund, the product must generally be:

Unused and unworn.
Unwashed.
Undamaged by the customer.
Returned with original tags, labels, packaging, and invoice where available.
Returned within 7 days from the date of delivery.

The 7-day return period begins from the date the order is delivered to the customer.

4. Non-Refundable Items

Refunds may not be available for:

Products used, washed, damaged, altered, or stained after delivery.
Products returned without original tags or packaging.
Products damaged due to customer handling.
Clearance sale items, if clearly marked as non-returnable before purchase.
Innerwear or hygiene-sensitive products, if sold in the future.
Products returned after the 7-day return window.
Size issues where the correct size was delivered according to the customer’s order, unless we voluntarily allow exchange.

5. Refund Process

To request a refund, contact us at valtarapvt@gmail.com or +91 90579 85445 with:

Order number.
Customer name.
Phone number.
Delivery address.
Reason for refund.
Photos or video showing the issue, where applicable.

Once we receive and inspect the returned product, we will inform you whether the refund has been approved or rejected.

6. Refund Method

Approved refunds will be processed to the original payment method where possible. If this is not technically possible, we may request alternate bank or UPI details belonging to the same customer.

7. Refund Timeline

Approved refunds are usually processed within 7–10 business days after the returned product has been received and inspected.

The actual credit time may depend on the customer’s bank, card issuer, UPI provider, wallet provider, or payment gateway.

8. Shipping Charges

Shipping charges may be non-refundable unless the return is due to our error, such as wrong product, damaged product, or failed delivery.

9. Fraud and Misuse

We reserve the right to reject refund requests if we believe the request is fraudulent, abusive, false, or inconsistent with the product condition and delivery records.

Need Help With Your Refund?

If you have questions about a refund or need to submit a refund request, please contact us.