Shipping and Delivery Policy

This Shipping and Delivery Policy explains how orders placed through our website, online store, or any other official sales channel are processed, shipped, and delivered by Valtara Sales and Distribution Private Limited.

Company Details

Legal company name: Valtara Sales and Distribution Private Limited

Address: 190 C-13, Turner Road, Clement Town, Dehradun, Uttarakhand 248002, India

Email: valtarapvt@gmail.com

Phone: +91 90579 85445

1. Shipping Coverage

We currently deliver orders only within India. Orders cannot be shipped to locations outside India at this time.

2. Order Processing

After an order is successfully placed and confirmed, we usually process and dispatch it within 1 to 2 business days.

3. Delivery Timeline

Delivery time starts from the date of dispatch, not from the date the order is placed.

Estimated delivery timelines are as follows:

• Metro cities and major urban locations: usually 3 to 5 business days after dispatch.
• Other cities and towns: usually 5 to 7 business days after dispatch.
• Remote or hard-to-reach areas: up to 10 business days after dispatch.

Remote locations may include areas in the North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar Islands, Lakshadweep, and other locations where courier service is limited.

In general, delivery may take between 3 and 10 business days after dispatch. Including processing time, the total estimated time from order placement to delivery is usually between 4 and 12 business days.

These timelines are estimates and may vary due to courier delays, weather conditions, public holidays, government restrictions, incorrect delivery details, failed delivery attempts, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before the order is confirmed.

Our standard shipping structure is:

• Free standard shipping on orders of ₹1,999 and above.
• Flat shipping charge of ₹99 on orders below ₹1,999.

Valtara Sales and Distribution Private Limited may update shipping charges from time to time. Any applicable shipping fee will always be displayed before payment.

5. Cash on Delivery

Cash on Delivery may be available for selected PIN codes within India.

COD availability depends on the delivery location, courier serviceability, order value, and our internal risk checks. If COD is available for your address, it will be shown at checkout.

We currently do not charge an additional COD convenience fee unless clearly mentioned at checkout.

6. Order Tracking

Once your order is dispatched, we will share the courier partner name and tracking details through the phone number, email address, SMS, WhatsApp, or other contact details provided during checkout.

Tracking information may take up to 24 hours to become active after dispatch.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Phone number
• House/flat/building number
• Street/road/locality
• City
• State
• Correct PIN code
• Nearby landmarks, where useful

Valtara Sales and Distribution Private Limited is not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or unreachable address details.

8. Failed Delivery Attempts

Courier partners may attempt delivery more than once, depending on their service policy.

A shipment may be returned to us if:

• The customer is unavailable.
• The address is incorrect or incomplete.
• The customer refuses delivery.
• The phone number is unreachable.
• The courier partner cannot access the delivery location.
• Repeated delivery attempts fail.

If an order has to be resent due to incorrect details, refusal of delivery, or repeated failed delivery attempts, additional shipping charges may apply.

9. Damaged, Missing, or Incorrect Products

Please check your package after delivery.

If you receive a damaged, defective, missing, tampered, or incorrect product, contact us within 7 days of delivery at:

Email: valtarapvt@gmail.com
Phone: +91 90579 85445

Please include:

• Order number
• Customer name
• Phone number
• Photos or video of the package and product
• Description of the issue

Requests raised after 7 days may not be accepted.

10. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and cancellations are governed by our separate Refund Policy and Cancellation Policy.

In general, eligible products must be unused, unwashed, unaltered, undamaged, and returned with original tags, labels, packaging, and invoice where available.

Approved refunds are usually processed within 7 to 10 business days after inspection and approval.

11. Delays Beyond Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier delays
• Bad weather
• Public holidays
• Strikes or transport disruptions
• Natural disasters
• Government restrictions
• Incorrect customer information
• Failed delivery attempts
• Technical issues with logistics partners

Where possible, we will assist customers in tracking delayed orders.

12. Contact Us

For questions about shipping, tracking, delivery timelines, or delivery issues, contact us with your order number: